Frequently Asked Question
General Business
Is there a Minimum Order Quantity (MOQ)?
With our bulk, wholesale refill options; there are no minimum order quantities
Can I get samples of the product before I purchase it?
Purchasing samples is encouraged. You want to know how the product performs and how it smells before you commit to selling it.
Why no pump or spout?
This is about sustainability and decreasing waste in the environment. We do not automatically provide a pump or spout with our products because we are trying to reduce waste in the environment.
• If you are refilling a eco-jug or gallon container you do not need an addition spigot. However, they are handy with the cubetainer for pouring left unattended.
• You may already have a pump or spigot from your last order.If so, just keep this and reuse it when refilling containers.
Spouts and Pumps
White spouts for the eco-jug and the cubetainer
• We recommend the white spout to be used for dish soap, hand soap, body wash and shampoo. Basically, your thinner products.
• These spouts are not interchangeable. Be sure to order the correct spout for the correct container
Red spouts for the eco-jug and the cubetainer
• We recommend the large spout to be used for laundry detergent. Basically, your thicker products
• These spouts are not interchangeable. Be sure to order the correct spout for the correct container
Easy Flow Pump for eco-jug ,
buckets and drums
• These pumps are used for any material
• The tip can be moved up or down to control drips
• They can have a reducer added onto the tip to pump into smaller opening containers
Retail Ready Items
12oz, 16oz, 64oz and 128oz containers that are ready on shelves as grab and go items. They can be used for a quick sale and returned to the shop for refill purposes. These are sold in packs and have material and labels on them.
Bulk Containers
4 pack of 1 gallon, 5-gallon, 30-gallon drum and 55-gallon drum. These are used to refill existing containers of material you have on your shelf or containers brought in by customers.
Empty Containers for resell
We have 12oz, 16oz, 64oz, 128oz containers for you to resell to your customers. We will be adding glass, aluminum, stainless steel containers in varying sizes.
5 gallon fill weights in ounces
Hand Soap -689
Dish Soap - 689
Laundry Detergent - 689
Shampoo - 689
Body Wash - 689
Conditioner - 640
Lotion - 640
Vinegar 100g - 680
Vinegar 200g - 684
Fabric Softener - 658.5
Lots of Purpose - 659
Rinse Aid - 661
How much laundry detergent should I use? Do you have an exact calculation?
An exact calculation would only work under perfect conditions and every person's laundry set up is different. We recommend starting with 1/2 to 1 oz of laundry detergent per load and adjust to your personal liking and efficiency.
The factors that affect dosage amounts are:
Water type -
Hard water vs soft water
Well water vs city water
Mineral types found in the water
Hot water vs cold water
Washing machine-
Different machines work at different levels of efficiency. Also the amount of water added
in a "normal" load will vary machine to machine.
Soil level-
The heavier the soil load on the clothes the more laundry detergent will be required to be effective.
Machine load-
The larger the load of garments in a machine the larger the laundry detergent load will be required. Especially true in older machines where the use is required to select the load size. Newer machines typically load sense and deliver the amount of water needed for the load of the garments inside.
So, all of this put together equals; as you use a particular laundry detergent the best way to determine the amount to use is to test and tune based on your
particular sets of circumstances.
Is your pallet wrap recyclable?
Yes, it is!!! The plastic wrap we use is denoted as a category 4 in the recycling programs. You should be able to drop it in the boxes at Walmart or participating grocery stores.
Can your laundry detergent be used on cloth diapers or reusable menstrual pads?
YES!!! We also recommend using our OxyBoost Stain Remover in conjunction with cleaning these items. Pre-soaking the above items helps remove those tough stains as well. If you want them bright white again, just hang them out to dry in the sun. It is a natural bleaching agent.
Laundry Stain-Removing Tips
Simply place a little detergent directly on the stain and scrub the fabric together. Some stains respond better with cold-water vs hot water. For more details on specific stain removal, please see our blog posts.
You can also use our OxyBoost to help remove tough stains
Laundry Use Suggested Directions
DIRECTIONS
Small load – 1/2 to 1 oz of detergent
Medium load – 1 to 2 oz of detergent
Large load – 2 oz of detergent
We do NOT recommend overfilling your laundry tub with clothes. It is best to work with a medium-size load and about 1 oz of detergent. This way your laundry tumbles/swishes around in the tub and gets plenty of water and detergent on all the garments to ensure proper cleaning.
When to Use Hot Water
Hot water (130˚F or above) is good for whites, typical dirty clothes, sweaty activewear, and diapers. Hot water is best to remove germs, kill dust mites and heavily soiled items.
When to Use Warm Water
Warm water (90˚F) is good for cleaning most man-made fibers, knits, and jeans. It will clean without fading or significant shrinking.
When to Use Cold Water
Coldwater (80˚F) is best for dark, bright colors that bleed or delicate fabrics. Pre-treat or pre-soak your clothes if items are heavily soiled.
Why use Oxy Boost Stain Remover
If you have hard water your detergent is not working efficiently for you! You need soft water to effectively clean clothes. Our Oxy Boost Stain Fighter formula helps soften your water so your detergent works at cleaning your clothes!
Directions for Oxy Boost Stain Remover
Directions-
Small load – 1/2 scoop (20g) of stain remover
Medium load – 1 scoop (40g) of stain remover
Large load – 2 Scoop (80g) of stain remover
Oxy Boost Stain Remover is designed to work with your laundry detergent to help boost the stain-fighting power and reduce the amount of detergent needed per load.
Top Load Machines - sprinkle desired amount on top of a load of laundry. Wash as directed by garments.
Front Load Machines - place desired amount in the liquid laundry dispenser with detergent. Wash as directed by garments.
PreSoak - Place garment in washbasin, sink or other vessel. Place a small amount of Oxy Boost Stain Remover on top of the garment. Add just enough water to drench clothing. Swish clothing, water and boost around to help mix and activate. Optional - add a little bit of detergent at this time as well to help remove any stains or smells from garments. Agitate solution and scrub for best results. Let garment soak for 2 to 8 hours depending on the stain or smell. Wash as directed by garment.
Hand Sanitizer Spray Drug Facts Label
Drug FactsActive Ingredient(s) Purposeisopropyl alcohol 75%v/v .........antiseptic
Use(s)Hand sanitizer to help reduce bacteria that potentially can cause disease. For use when soap and water are not available.
WARNINGSFor external use only.Flammable.Keep away from heat or flame.Do not use• on children less than 2 months of age
• on open skin wounds
When using this productkeep out of eyes, ears, and mouth. In case of contact with eyes, rinse eyes thoroughly with water.
Stop use and ask a doctorif irritation of rash occurs. These may be signs of serious condition.
Keep out of reach of children.If swallowed, get medical help or contact a Poison Control Center right away.
Directions• Place enough product on hands to cover all surfaces. Rub hands together until dry.
• Supervise children under 6 years of age when using this product to avoid swallowing.
Other information• Store between 15-30ˆC (59-86ˆF)
• Avoid freezing and excessive heat above 40ˆC (104ˆF)
Inactive ingredientspurified water USP, glycerin, hydrogen peroxide
How much should I sell your product to make a profit?
Set Your Retail Pricing, Easily ⚡ With our FREE Pricing Tool.
Easily find your:
- per ounce cost of any item, including shipping
- pricing to make a 2x, 3x or 4x mark-up on that product
Whether you are starting up your business or want to expand, we know that setting your prices with confidence can be tricky. Especially when the cost of goods is ever-changing.
To help empower your business Brandon has spent a great deal of time creating this FREE Retail Pricing Tool for you.
Demo videos:
Simply punch in the numbers from your invoice or quote, to easily find your per-ounce cost of any item, including shipping. It also tells you what you need to price that item to make a 2x, 3x, or 4x markup on that product.
This will help take the guesswork out of making a return on your investment.
Orders & Shipping
How long will it take to receive my order?
We typically ship in 3-5 business days Monday through Friday excluding major holidays. Time of arrival depends on the carrier. We will send tracking information regarding your order.
Do you ship internationally?
We sure do! We can ship products to most countries around the
world.
Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).
How do I track my order?
When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to look in there if it feels like you have been waiting a little too long.
You can also log into your account and click on the order in question to see the status.
If you have multiple pieces in your order, sometimes they arrive on different days.
*Please note that sometimes the tracking can take a day or two to be updated by the carrier.
My order was damaged, now what?
The first thing you should do is make sure all your packages arrived. UPS will repack items if they break in transit. Sometimes they won't even tell you they broke. Take pictures and send them to refillwholesale@rusticstrength.com
Contact us at the above email and let us know what was missing from the order. We will get a replacement out to you ASAP.
My order never got to me, what do I do?
If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!
If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit.
Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will investigate replacing or crediting you
for your order.
I picked the wrong scent! Now what do I do?
Just send an email to refillwholesale@rusticstrength.com
tell us your name, order number and which product the scent was incorrect on.
We will get it changed and updated.
I need to change the size of a container I ordered.
Currently, Shopify does not allow us to change an existing order. If you need to change a size, you will need to place another order with the correct size, and we can cancel that other size from your order.
Oh no, I forgot an item on a recent order?
This is another thing Shopify will not allow us to do. We cannot add to an existing order.You will need to place another order with what you forgot. We can combine the orders and refund any extra shipping costs.
Help I am new to refilling! What do I need?
Glass container display option
This would be for items that customers purchase in small quantities, conditioner and lotion. The glass container is used as a display and when you reorder, you just refill your glass display from your refill bag.
Eco-Jug container display option
Horizontal position of eco-jug
This option takes up a floor space of 14. 5” length x 10” wide x 11.5” deep. The spigot would be in a downward facing position. Some dripping may occur.You will want to get small cups to place directly under the spigot, a drip pan on the floor to place under all the spigots, or some other upcycle technique.
Vertical position of eco-jug
This option takes up a floor space of 10” wide x 14.5 tall x 11.5” deep. When fully extended the easy flow, pump takes up another 34” above the front of the container. You do not need to fully extend the pump to get material out. The pump pushes material out while the pump is moving up or down. The tip of the easy flow pump will turn upward to control drips.
Bucket container
This option takes up a floor space of approximately 1 square foot (about 14” total).
Drums or Barrels
30-gallon drum stands 29” and needs approximately 4 square feet of floor space. The easy flow pump takes up another 39” above the front of the drum. You do not need to fully extend the pump to get material out. While moving the pump up or down, the pump pushes material out. The tip of the easy flow pump will turn upward to control
drips.
55-gallon drum stands 37” and needs approximately 4 square feet of floor space. The easy flow pump takes up another 36” above the 55-gallon. You do not need to fully extend the pump to get material out.While moving the pump up or down, the pump
pushes material out. The tip of the easy flow pump will turn upward to control drips.
Company Differences
What are no-no ingredients?
Our products do not contain any of these ingredients and here is why.
• parabens – xenoestorgens (agents that mimic estrogen) that has been linked to cancer
• fragrances with phthalates – some can be toxic (phthalates); perceived clean vs real clean because of the smell
• phthalates – can damage liver, kidneys, lungs and reproductive system
• SLS and SLES can irritate eyes, skin and lungs. Tested on animals and not environmentally friendly
• dyes – skin irritant
• brighteners- chemicals that remain on the clothes to absorb UV light (naphthotriazolystilbenes, benzoxazolyl, diaminostilbene, disulfonate)
Plastic, Glass, Bags, Boxes... why so many choices?
It's all about keeping our core values of sustainability by recycling, reusing and upcycling
materials.
• The plastic bottles that we sell come from other manufacturer's surplus of supply (avoiding the landfill).
• The glass jugs are made locally (supporting local business)
• The bags can be returned to us and reused by many.
• The boxes can be reused, recycled or upcycled for crafts and other projects.
Why do you use deionized water?
The deionization process removes mineral ions such as sodium, calcium, iron, copper, chloride, and sulfate to make the water as PURE as possible.
Are your products cruelty free, vegan and gluten free?
YES!! All of the product line is gluten free, vegan and cruelty free. Unless otherwise marked (lotion bars are not vegan)
How do you help control waste in the environment?
We offer a unique Close The Loop™ Program that encourages the end user to send back containers to be sanitized, and reused. When customers do this, they are refilling their existing containers vs throwing them away.
What makes you a zero-waste manufacturer? How are you making a difference in the war on waste and saving our planet?
• We make a conscious effort to recycle, reuse and upcycle all of the materials that come into our facility. We purchase bottles and caps from other businesses that don't want or can't use them anymore. These bottles would normally end up in a landfill somewhere.
• All of our label stock is reused as paper for tickets, notes, formulations and even packing material. If we have left over label parts, they are used as
tape.
• Boxes that we receive supplies in are reused to ship our products.If we can’t use them to ship in, we shred them as filler paper in our boxes.
• If containers come in that are slightly damaged or discolored, we sell them as seconds.
• We share a building with another company. This helps decrease land usage and increase power sharing.